gilda jennilee: Philippines business process outsourcing activities

Thursday, August 30, 2012

Philippines business process outsourcing activities | Tempo - News ...

Manila, Philippines ? THE report that the United States has rejected an anti-outsourcing bill comes as a welcome development for the Philippine business process outsourcing (BPO) industry. It is a win-win proposition for both Philippine and American companies. Outsourcing business services to the Philippines helps make American companies more competitive and profitable, says the Business Process Association of the Philippines (BPAP), the umbrella association for the information technology (IT)-BPO, serving as one-stop information and advocacy gateway for the industry.

Citing studies, BPAP said ?outsourcing has little impact on job losses; instead, outsourcing can free up resources to create more jobs at home.? A study of the hiring practices of 2,500 US multinationals showed that for every job outsourced, nearly two new jobs are created in the US.

The IT-BPO industry in the Philippines has had robust growth; it recorded $11 billion investments and increased 638,000 jobs in 2011, on track to meet its fiveyear target of generating $25 billion revenues by 2016. This year, the goal is to produce 126,000 new jobs and generate $2 billion in extra revenue.

The Philippines holds a major portion of global outsourcing market, due to the English proficiency of Filipinos. Call centers in the Philippines count among its clients several giant multinationals. Pharmaceutical firms outsource their medical transcriptions in the country. The government offers tax incentives to BPO firms, including value-added tax and income tax exemption.

We wish the Officials of the Philippines Government, headed by President Benigno S. Aquino III and Vice President Jejomar C. Binay, Department of Science and Technology Secretary Mario D. Montejo, Department of Labor and Employment Secretary Rosalinda D. Baldoz, and Business Processing Association of the Philippines Chief Executive Officer Benedict C. Hernandez, all the best and success in all their endeavors. CONGRATULATIONS AND MABUHAY!